Just really good service

At SOS Central, we redefine your shopping experience by putting excellent customer service first. Not only do we offer quality products, but we also pride ourselves on our excellent support. From quick responses to personal assistance, our dedicated team makes sure you are satisfied at every stage. Shop confidently, knowing that behind every purchase is a promise of seamless service, making your online journey with us truly exceptional.

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The most frequently asked questions

Why should I have an emergency kit?

Having an emergency kit provides security and peace of mind, and helps you be prepared for unexpected emergencies, from power cuts to natural disasters. Because if you find yourself in an unexpected situation, you won't have the time or ability to stock up on all the essentials.

Isn't having an emergency kit just for doomsayers?

You may immediately think of doomsayers or preppers with bunkers full of food, waiting for the end of time, when you hear the term ‘emergency kit’. But that is far from true. In today's world, where unrest and unpredictability are on the rise, having an emergency kit for prolonged gas, water or electricity outages is desirable or even necessary.

Take the Covid pandemic, for example. A few years ago, no one could have predicted that we would face lockdowns and mouth caps, or that certain products like toilet paper and pasta would suddenly become scarce. And yet it happened.

Our customers are not preparing for the end of the world, but seek peace of mind. They want to make sure that during emergencies, they are not suddenly faced with the realisation that they are too late.

What makes our emergency kit different from other emergency kits?

Every household has its own needs. For instance, a family with three children needs a more comprehensive emergency kit than someone living alone. And some expect the government to take three days to restore minimum services such as gas, water and electricity. Others believe they will need emergency rations and batteries for a longer period of time. SOS Central offers emergency kits for every household and every type of situation.

Can I trust that the stuff is of good quality?

We have tried to find the right balance between quality and price. That is why you will find items in the emergency kits that will last you a long time without you paying too much for them. Should you still want more expensive branded products in your emergency kit, for example, you could also put together your own emergency kit.

What if I have questions about using my emergency kit?

We are always ready to answer your questions and give advice on the use and maintenance of your emergency kit. Feel free to contact us for more information.

How often should I update my emergency kit?

It is recommended to check and update your emergency kit at least once a year. Check the expiry dates of food and medicines, renew batteries and replace any expired items. During the ordering process, you can specify if you want to receive an email from us when your emergency ration is about to expire.

Jullie dragen het Thuiswinkel Waarborg. Wat houdt dit in?

Het Thuiswinkel Waarborg is een kwaliteitskeurmerk voor webshops in Nederland, uitgegeven door Thuiswinkel.org. Dit keurmerk betekent dat onze webshop voldoet aan strenge voorwaarden op het gebied van betrouwbaarheid, veiligheid en klantenservice. Hier zijn enkele belangrijke aspecten:

  1. Betrouwbaarheid: Onze webshop wordt periodiek gecontroleerd op onze bedrijfsvoering en betrouwbaarheid.
  2. Veiligheid: We gebruiken veilige betaalmethoden en gaan zorgvuldig om met jouw persoonlijke gegevens.
  3. Transparantie: We communiceren duidelijk over prijzen, verzendkosten, leveringsvoorwaarden en ons retourbeleid.
  4. Klantenservice: Onze klantenservice is goed bereikbaar en we nemen klachten serieus en handelen deze adequaat af.

Met het Thuiswinkel Waarborg kun je met vertrouwen bij ons winkelen, wetende dat we ons inzetten voor een uitstekende en veilige online winkelervaring.