Once you have found an item and chosen its colour and size, if necessary, you can add it to your shopping cart by clicking on ‘Add to cart’. You can then continue shopping by clicking on the cross or anywhere on the product page at the top right, or checkout by clicking on ‘Checkout’.

Shopping cart
Here you will find an overview of all items you have placed in your shopping cart. The total amount can also be found here. Now enter your details and choose your payment method. Then click on ‘Check your details’.

Is everything correct? Click on ‘Complete order’ to place your order.

Please note! The items in your shopping cart are not reserved for you.

How to proceed after ordering?
Shortly after your order, you will receive a confirmation e-mail from us with your order number. We will also send you an e-mail as soon as your shipment leaves our warehouse. In this e-mail you will receive a track & trace code, so you can track your parcel on its way.

You can always check the status of your order in your customer account.

Unused items can be returned to us within 30 days.

Please keep your shipping receipt well until your return has been processed by us.

Submit a return request

Click on this link and then submit a return request.

1. Log in to your account:

1. Enter your e-mail address in the E-mail field, then click Continue.

2. In your email account, open the email you received from us and copy the six-digit verification code provided in the email.

3. Return to the shop and then enter a six-digit verification code.

2. Click on the order for which you want to submit the return.

3. If your order consists of several items, select the items you want to return.

4. Select a return reason and add a comment for us.

5. Click on Request return.

If your return request is approved and needs to be shipped, you will receive an e-mail with shipping instructions. After the product has been returned, you will receive your money back.

It may take a few minutes before you receive the confirmation in your mailbox. It could also be that these are being blocked by the spam filter of your e-mail programme. We advise you to check your spam filter settings and adjust them if necessary. If you do not succeed, please contact our customer service, we will be happy to help you.

You have ordered the wrong article or would like a different product? No problem, as long as your order is not yet packed, you can cancel your order.

Please contact us directly, preferably by phone.

If your order or part of it has been cancelled by us, it is usually due to stock levels or a warehouse error during packaging.

The items you ordered may have been very popular and an item may have sold out just before you placed the order. In rare cases, stock cannot then be updated in our system in time and the item will be cancelled. Sorry!

You can reorder the items if possible and if you have already paid, the refund will be processed as soon as possible. If you have chosen credit card as your payment method, your account has not yet been charged. The reservation on your credit card has been cancelled.

Did you receive one package too few?

In some cases, we send you several orders in one parcel - you will be informed about this in the shipping confirmation. We bundle your orders to deliver your items in the fastest, most environmentally friendly way possible.

If you are unsure whether you have received all your items, please check directly in the parcel whether it contains items from multiple orders. Not sure? In your customer account, you can see at any time which items belong to which order. It is possible that one of the orders in the customer account will keep the status ‘Sent’ if it is sent together with another order.

Would you like to return items?

You can, of course, return items from the orders to us in one package. Read how best to do this here.

We apologise if we have sent you an item you did not order!

Please return the item to us, indicating that you have received the wrong item. You can do this when registering your returns online.

Have you received the wrong item instead of the one you ordered? If you would still like to receive the correct item, please place a new order for it. If you have already paid for the item, you will, of course, receive a refund as soon as we have received your return. This may take up to 14 days.

Our apologies for the inconvenience.

You will receive a copy of the invoice once your order has been dispatched. You will be notified of this by e-mail. In this e-mail you will find the link ‘Click here to download the invoice’.

If you have placed your order very recently, please wait until the parcels have been dispatched. Only then will the invoices be available.

Thuiswinkel Waarborg is the Dutch association of companies active in distance selling. SOS Central respects the rules contained in the Thuiswinkel Waarborg Code of Conduct. The Code contains rules on privacy, distance selling and telemarketing. These rules offer you optimum protection as a consumer.

SOS Central, as holder of the Thuiswinkel Waarborg Label, adheres to even stricter rules aimed at distance buying via the Internet. We respect the Thuiswinkel Waarborg Quality Label Code of Conduct.

Click here to see SOS Central's Thuiswinkel Waarborg Certificate.

If you have a complaint about any of our items or our service, we will, of course, be happy to help you.

If you have a complaint about an article or our service, please contact us. You can expect a substantive response from us within 14 days of receiving your complaint.

If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague. You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).