Track and trace

Check the status of your order via the track & trace code. You will receive the track & trace code in your inbox as soon as your order has been dispatched.

Received track & trace code

Did you receive a track & trace code the day before the expected delivery date and the code does not work? Then it was delayed by our carrier in the sorting process. Is the track and trace still not working after 48 hours? Then please contact us so we can start an investigation.

Track&Trace code not received

Is the expected delivery date today and you have not yet received a track and trace code? Then your order has been delayed in our picking process. For example, due to material being (temporarily) out of stock. In that case, we try to send the order on the same working day! You will automatically receive a track and trace code for this. Unfortunately, as a sender we cannot specify a desired delivery time with our carriers. The carrier determines its own route and does not set a delivery time.

We cannot give an exact time. When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of article and the shipping method. Once your order has been dispatched, you will receive a confirmation with a Track & Trace code to track the shipment.

You can track your order in your order overview.

Once you have received the Track & Trace code, it will be activated within a maximum of seven days. Once the link is active, don't worry if it is not updated daily. Should you not see an update after five days, please contact us.

The delivery time on the Wadden Islands is the same as the regular delivery time. However, there are some more factors that may delay the expected delivery. We therefore advise you to allow an extra working day for transport, just to be on the safe side.

Our shipping for orders from 75 euros is free when shipped to an address in the Netherlands or Belgium. Shipping costs for small orders within the Netherlands are 6.95 euros. Shipping costs for small orders to Belgium are 9.90 euros.

When shipped to other countries, our shipping for orders from 100 euros is free. Shipping costs for small orders depend on the country the parcel needs to be shipped to. When you add items to the basket and go to the checkout, the shipping costs will be shown after you've filled in your address.

This is currently not possible.

Whatever product you order from us, we make every effort to package your order as carefully as possible. With sustainability in mind, we are constantly working on making our packaging materials more sustainable. We try to avoid using plastic packaging as much as possible.

Typically, if you are not at home at the time of delivery and the carrier cannot deliver to your neighbours either, they will deliver your parcel the next day to a servicePoint nearby. They will leave a card in your letterbox. You can use the code on this card to track and trace where your parcel is being delivered.

We ship all orders insured, so there is no risk to you!

Did you enter a wrong address when placing an order and your parcel cannot be delivered? Then your parcel will be returned to us. A handling fee of €7.95 will also be charged. For resending your parcel we will charge shipping costs.

So make sure you enter the correct address when placing your order! If you are having your order delivered to your work, please include the name of the company where you work in the delivery address.

And do you have an addition to your house number, e.g. a, b, c, 2 high, room 1 or unit 4? Then also mention this clearly when you place your order.

Comments like ‘knock three times because the bell doesn't work’ cannot be processed on the shipping label. It is then wiser to have your parcel sent directly to a service point to avoid misunderstandings at delivery.

Is your address correct and can it not be delivered because of a carrier error? Then contact us as soon as possible .

We can then create a report in the portal of our logistics partner. If the parcel could not be delivered through no fault of your own, the € 7.95 fee will of course not be charged.

If you have your order delivered to a PostNL collection point, you can collect the parcel within one week. After that, the parcel will automatically be returned. You will then see this as the status on your Track & Trace. When we have received the parcel back, we will credit the products and charge a €7.95 administration fee. This fee consists of the actual shipping costs plus the ‘undeliverable return’ surcharge, which we have to pay because PostNL did have work on your shipment and passes these costs on to us. We also charge a small surcharge for the unnecessary work we had to do.

Please note that we do not receive notification from PostNL when your parcel is returned, so please keep a close eye on your Track & Trace. If you have any questions about returns, please contact us.