Customer service

Welcome to SOS Central, where we redefine the online shopping experience with a steadfast commitment to customer service excellence. We understand that your satisfaction goes beyond the products you choose, which is why our dedicated team goes above and beyond to make your journey seamless and enjoyable.

Returns

At SOS Central, your peace of mind comes first. We offer a generous right of return within 30 days of your purchase, giving you plenty of time to review your items and be completely satisfied with them.

Read more about returns

Frequently asked questions

Do you have questions about our emergency kits or delivery? On the frequently asked questions page you will find answers to the most frequently asked questions, so you can get back on track quickly.

View frequently asked questions

Contact

What sets us apart is not only the quality of our products, but also the excellence of our customer service. Our support team is at your service seven days a week, from 7am to midnight, so your help is always at your fingertips. For instant communication, our phone lines are open from 9am to 6pm, Monday to Friday, so you can contact our friendly and knowledgeable team.

We understand that your time is precious, which is why we prioritise prompt communication. If you reach out to us via email, you can rest assured that you will receive a response within two hours. Your questions, feedback or concerns will not be treated lightly; they will be handled efficiently and carefully, reflecting our commitment to your satisfaction.

Contact us

We are SOS Central

Shop confidently at SOS Central, knowing that your experience is not just about products, but also about exceptional customer service. Your journey with us is backed by our commitment to transparency, flexibility and prompt support. We look forward to making your online shopping experience with us truly exceptional.